Terms of Business and Shipping / Return Policy

Terms of Business & Shipping / Return Policy

Errors and Omissions

Every effort has been made to ensure our online and print content is free of errors. Sailing Services is not responsible for typographical errors.

Payment

Sailing Services accepts Master Card, Visa, and Discover cards, as well as checks, wire transfers and PayPal. Orders paid by check may be held until the check has cleared. Returned checks are subject to a $20 fee.

Quotes Available Upon Request

We are happy to provide detailed bids upon request. Bids are valid for 30 days for items that are in stock at the time of bid, unless otherwise specified. Bids for special orders and non-stock items are subject to change in pricing and availability at time of order. High demand sometimes causes temporary shortages which may result in products being back-ordered or drop-shipped from the manufacture.

Pricing

We work hard to ensure the accuracy of our pricing. Despite our best efforts, sometimes pricing errors still occur. While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made after an order is accepted online.

Trade Customers & Open Accounts

Sailing Services welcomes new bona-fide trade customers. Please request our Trade Account Application to apply. Accounts can be opened on a prepayment or COD basis. Open accounts may be established with approved references and credit check. Please contact us for details regarding trade discounts and quantity pricing. We are happy to discuss your special needs. Possession of our catalog and our trade pricing structure does not guarantee access of our trade pricing.

Terms for approved accounts in good standing within credit limits are Net 30 Days from invoice/shipping date. Interest of 1.5% per month will be charged on accounts unpaid after 30 days. Accounts unpaid after 30 days may be placed for collection and further shipments will not be made until the account is paid in full. Purchaser agrees to pay reasonable collection charges including legal fees. Trade account orders invoiced at less than $100 net, excluding shipping and handling, may incur a service charge.

Orders

Orders may be placed by phone or email. Verbal orders for fabricated rigging assemblies are made at the risk of the customer; written orders via fax or email are preferred and highly encouraged.

Shipping

Shipping charges are FOB Miami, FL (or origin) and are invoiced at the time of shipment. Sailing Services ships via Fed Ex, UPS and the United States Postal Service, as well as other freight carriers and forwarders. Expedited shipping is available; please inquire at time of order. Drop shipments or rush orders may incur additional handling charges. Shipping, insurance, and handling charges will be provided upon request. For international orders, the customer is responsible for all duties, customs, brokerage fees and taxes that may apply at delivery. We reserve the right to decline drop ship orders to foreign countries.

Shortages, Damage, Or Invoice Discrepancies

Please inspect all orders promptly and carefully. Report any shortages or errors to Sailing Services within 5 business days of receipt. Claims for lost or damaged shipments should be filed directly with the shipping carrier. We will be happy to assist with package tracking and insurance information. Billing discrepancies must be reported to Sailing Services within 15 business days of invoice date.

Returns

1. Contact Sailing Services for a Return Authorization Number (RA#).
2. Place the RA# on the outside of the box when returning items to us. Delivery of a return that is lacking a clearly marked RA# may be refused.
3. Returned items must be in new, resalable condition, in original packaging with all packaging materials including instruction booklets and warranty cards.
4. After inspection, any item deemed not in ready-to-sell condition may not be accepted for return or may be subject to a restocking fee.
5. Return authorizations must be requested within 15 days of receipt of order. Returns may not be accepted after 30 days of receipt.
6. Custom rigging and cut-length materials are generally not returnable if fabricated to your specifications. Special order items are also generally not returnable or may be subject to a restocking fee.

Warranty

The obligation of Sailing Services under this warranty is limited to repairing or replacing products that have been deemed by Sailing Services, Inc. to be defective. Sailing Services does not assume responsibility for any incidental or consequential damages incurred in connection with the use of its products. Sailing Services does not warrant the suitability of a manufacturer’s product for an application selected by the purchaser and defers to all OEM warranties on any product sold in its original state. Manufacturer’s warranty claims, specifications, and designs are provided as a service to our customers and we defer to our suppliers as a direct source for this information, as details may change.

Come Visit Us!

Sailing Services is conveniently located 5 miles north of downtown, east of I-95 in Miami. Take Exit 7, go east to NW 2nd Ave, then South to 73rd St. Turn East on73rf to find 80 NW 73rd on the right.

Physical and Mailing Address: Sailing Services, Inc. 80 NW 73rd Street Miami, FL 33150

Hours of Operation Weekdays 8:30 AM to 5:30 PM EST